Airline Refund Management System
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What The Client Wanted
Our client, Tawid, had a specific requirement to develop an advanced airline refund management system that would efficiently handle flight cancellations, delays, and overbooking cases. They wanted a comprehensive solution that could streamline the refund process, facilitate communication between administrators, lawyers, and passengers, and ensure compliance with industry regulations.
Services
- Flight data integration and synchronization with airline systems
- Passenger authentication and verification for refund eligibility
- Automated refund calculation and processing
- Case management and workflow automation
- Documentation management for digital submission and verification
- Communication channels for real-time updates to passengers
- Analytics and reporting for refund patterns and performance metrics
- Regulatory compliance with industry standards and regulations
- Multi-lingual support for diverse customer bases
- Integration with secure payment gateways for refund processing
Project Challenges And Their Quick Fix
Scalability and Performance
Developing a system capable of handling a large volume of refund requests simultaneously, while maintaining high performance and responsiveness. We implemented a scalable microservices architecture using Docker containers and Kubernetes orchestration. This allowed us to independently scale individual components based on demand, while leveraging load balancers like AWS Application Load Balancer to distribute traffic efficiently.
Data Security and Encryption
Ensuring the security and confidentiality of sensitive passenger data, including personal information and payment details.We implemented end-to-end encryption using SSL/TLS protocols to secure data in transit. Data at rest was encrypted using AES-256 encryption algorithms. Additionally, we employed techniques such as hashing and salting passwords stored in the database to protect user credentials.
Rule-based Refund Calculation:
Designing an intelligent algorithm to calculate refund amounts accurately based on complex fare conditions, airline policies, and regulatory guidelines. We developed a rule-based engine utilizing decision tree algorithms like C4.5. The engine considered various factors such as fare class, ticket type, cancellation reason, and regulatory provisions to accurately determine refund amounts. Regular updates to the engine ensured compliance with evolving airline policies.
Design Layout
The design layout of Tawid focused on providing a user-friendly and intuitive interface. We emphasized simplicity, clear information display, and ease of navigation to ensure a seamless user experience. The interface facilitated efficient communication between administrators, lawyers, and passengers, enabling easy tracking of refund cases.
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Our Process
Concept
Design
Development
DEPLOYMENT
Palette
Tawid adopted a palette comprising a mustard yellow primary color and a white base. This palette combined warmth, vibrancy, and clarity to create a visually engaging and inviting user interface.
About The Project
The Tawid project aimed to revolutionize the airline refund management process by providing an efficient, automated, and secure solution. Our team worked closely with the client to understand their specific requirements and challenges. Through iterative development, rigorous testing, and continuous client feedback, we successfully delivered a comprehensive refund management system that streamlined processes, enhanced customer satisfaction, and ensured regulatory compliance.
TECHNOLOGY STACK
Technology We Used
To bring Tawid to life, we utilized a robust stack of technologies, including , Front-end: HTML5, CSS3, JavaScript, React.js, Back-end: Node.js, Express.js, Database: MongoDB, Microservices Architecture: Docker, Kubernetes, Load Balancers: AWS Application Load Balancer, Cloud Services: Amazon Web Services (AWS), Encryption: SSL/TLS, AES-256, Decision Tree Algorithm: C4.5, Payment Gateway Integration: Stripe, PayPal
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